Privacy Policy

Living Beyond Loss is committed to protecting your privacy and handling your personal information with care and respect. This Privacy Policy describes how we collect, use, and protect information gathered through livingbeyondloss.net.

1. Website Visitors vs. Counseling Clients
Website Privacy: This Privacy Policy applies to personal data collected directly through this public website (e.g., contact forms, newsletter sign-ups, website analytics).

Protected Health Information (PHI): If you become an active counseling client, the handling of your confidential clinical records and health data is governed by professional ethical standards, state licensing regulations, and our separate HIPAA Notice of Privacy Practices / Clinical Intake Agreement, which supersedes this general website policy.

2. Information We Collect
A. Information You Provide Directly

Contact & Inquiry Details: Name, email address, phone number, and any general message you submit via our web forms.

Consultation Requests: Basic contact information and preferred scheduling times for initial consultations.

Payment Details: If paying for services online, payment details (e.g., credit card numbers, billing addresses) are collected directly by our third-party payment processor. We do not store full payment card details on our website servers.

B. Information Collected Automatically

Technical & Usage Data: IP address, browser type, device information, operating system, referring URLs, and pages visited.

Cookies & Tracking: Basic cookies necessary for site functionality, performance tracking, and security. You can adjust your browser settings to decline cookies.

3. How We Use Your Information - 
We use the information collected on this Site to:
- Respond to your inquiries and schedule consultations or sessions.
- Deliver requested information, resources, or updates.
- Operate, maintain, and improve the functionality of livingbeyondloss.net.
- Ensure website security and prevent fraudulent activity.
- Comply with applicable legal, regulatory, and ethical obligations.

INFORMATION THAT WE COLLECT

We do not sell, rent, or trade your personal information. We only share information in the following limited circumstances:

Service Providers: Trusted third-party vendors who assist in operating our website, managing appointments (e.g., HIPAA-compliant EHR/practice management platforms), or processing payments. These providers are bound by strict confidentiality obligations.

Legal & Safety Obligations: As required by law (e.g., court orders, subpoenas) or when mandatory reporting is legally required (such as immediate risks of self-harm, harm to others, or reported abuse of vulnerable individuals).

HOW WE USE YOUR INFORMATION

5. Data Security
We implement standard administrative, technical, and physical safeguards to protect information submitted via livingbeyondloss.net. However, standard internet transmissions (such as unencrypted contact form submissions or standard emails) are not 100% secure. Please do not submit detailed medical history or sensitive clinical disclosures through standard website contact forms.

6. Third-Party Links
Our website may contain links to external resources or third-party platforms. We are not responsible for the privacy practices or content of those external websites.

7. Your Privacy Rights
Depending on your jurisdiction, you may have the right to:

Request access to the personal data we hold about you.

Request corrections to inaccurate information.

Request deletion of your personal data, subject to legal and professional record-retention requirements.

8. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect operational, legal, or regulatory changes. The updated version will be posted directly to this page with a revised "Last Updated" date.